Pirelli

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A new service that offers less to worry about.

Tires and services to take care of your car, with dedicated support on your APP and pay a fixed monthly price*.

*No interest or fees.

Customize your package with services to care for your car

Roadside assistance

You can rely on Europ Assistance's 24-hour roadside assistance service

Warranty Extension

We cover you for repairable and irreparable damage to tires

Seasonal storage

We take charge and store your tires, including seasonal change management

Learn more

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Pirelli
Pirelli

You will immediately receive a gift

The iconic Pirelli Podium Cap free for you at the first "pit stop"

"Read here conditions of PIRELLI Care 150 years promotion"

Frequently asked questions

Where can the participating dealers be found?

Offers and packages

The PIRELLI Care™ offer is designed to improve the purchasing experience and the use of products and services correlated to the world of mobility; the offer is promoted by Pirelli Tyre S.p.A. (“Pirelli”), allows those who adhere (the “PIRELLI Care™ Customer”) to purchase two different types of packages (jointly referred to as the “PIRELLI Care™ Packages”). The first type refers to the purchase of one or more sets of 4 tires bearing Pirelli Group brands (the ”Tires”) and the provision of certain services relating to the Tires and/or the vehicle on which such Tires are fitted, selected from a series of options proposed by PIRELLI based on the characteristics of the vehicle (identified by registration plate, brand, model, version and year of registration) as well as the declared driving style and annual mileage (the “PIRELLI Care™ Package With Tires”), paying a sum in monthly installments without interest and/or other charges (the “Monthly Amount”). The second type refers to the purchase of a selection of services correlated to mobility, without the need to purchase Tires (the “PIRELLI Care™ Easy Package), paying a fixed monthly amount (the “Easy Package Amount”).

The PIRELLI Care™ Customer may also:

  • purchase additional services such as "extended warranty" and "seasonal storage" (the “Additional Services”) as described on the Website and App (as defined below), and
  • be regularly informed, through the App and the Website, about Pirelli's news, including any potential promotions dedicated to PIRELLI Care™ Customers

Both natural persons and final consumers can adhere to the PIRELLI Care™ offer, as defined pursuant to Legislative Decree no. 206, of September 6, 2005, as amended (the "Consumer Code"), and those who act for purposes related to their entrepreneurial, commercial, craft, or professional activity.

The PIRELLI Care™ offer is accessible through a dedicated website (the "Website") and a dedicated app, which can be downloaded for free from the Google Play Store and Apple Store (the "App").

The PIRELLI Care™ offer can be adhered to on the Website and on the App via an entirely digital path that will allow the PIRELLI Care™ Customer to set up the offer in just a few clicks.

PIRELLI Care™ Customers can also go to the point of sale of the dealer selected from those indicated on the Website and on the App, to receive support during the digital path in building the PIRELLI Care™ offer and in the choice that best suits their needs.

The different types of PIRELLI Care™ Packages are:

PIRELLI Care™ Packages with Tires:

  • "SMART" Package: this involves the sale of a set (4) of Tires chosen by the PIRELLI Care™ Customer on the Website or on the dedicated App, and the execution of the following ancillary services: removal, fitting, balancing and reset of TPMS sensors.
  • "SUPERIOR" Package: this involves the sale of a set (4) of Tires chosen by the PIRELLI Care™ Customer on the Website or on the dedicated App and the execution of the services included in the "Smart" Package, in addition to the following additional services, to be carried out at the same time as the fitting of the set of tires purchased: vehicle check-up, complete wheel alignment and sanitization of the car. Moreover, vehicle check-up services, complete wheel alignment and sanitization services will be repeated every time the PIRELLI Care™ Customer requests them, by booking a dedicated appointment via the App.

PIRELLI Care™ Packages without Tires

  • “EASY” Package: this includes the following services: roadside assistance and emergency service provided by Europ Assistance Vai S.p.A., tire puncture repair, vehicle check-up and sanitization, with unlimited access. Tire puncture repair, vehicle check-up and vehicle sanitization services will be provided by Dealers at no additional cost to the PIRELLI Care™ Customer as requested by booking a dedicated appointment through the App. The puncture repair service is always linked to the declared vehicle, regardless of the brand/model/tire size.

When selecting one of the PIRELLI Care™ Packages With Tires, the PIRELLI Care™ Customer will also have the option of purchasing (fixing the applicable price) another set of Tires (with a different seasonality), it being understood that the fitting of the second set of Tires shall be within the first of the following events: the expiry of the payment plan relating to the first set, or 24 months from the fitting of the first set, if the payment plan relating to the first set expires later, subject to confirmation of the purchase by the PIRELLI Care™ Customer. The ancillary services described in the Smart Package will be applied to the second set of Tires.

In this case, the Package shall also include a seasonal storage service for a maximum of one set of Tires at a time, until expiry of the Package (and therefore until expiry of the payment plan for the second set of Tires).

In case of failure to fit within the aforementioned deadline, the PIRELLI Care™ Customer will not be bound to purchase the second set of Tires.

It is also possible to add a set of different seasonalities to the PIRELLI Care™ With Tires Package purchased. More information is provided in the section “ADDITIONAL INFORMATION FOR IF THE PIRELLI CARE™ CUSTOMER WISHES TO ADD A NEW SET OF DIFFERENT SEASONALITY TO THE PIRELLI CARE™ PACKAGE WITH TIRES PURCHASED”.

After purchasing one of the PIRELLI Care™ Packages, PIRELLI Care™ Customers will be able to add the following additional services:

  1. warranty extension on the Tire (upon purchase of a PIRELLI Care™ Tire Package);
  2. seasonal storage (if not already included in the purchased Package). Currently the seasonal storage can only be purchased together with the purchase of a PIRELLI Care™ Package With Tires.

It is pointed out that the request for services included in the PIRELLI Care™ Packages and Additional Services may only refer to the vehicle(s) indicated during the purchase procedure of the PIRELLI Care™ Package. For roadside assistance and emergency service (included in the “Easy” Package ) please see the specific limitations correlated to the vehicle.

  • Complete wheel alignment: this consists in verifying the toe-in, camber and castor, front and rear, with zeroing of the vehicle's steering angle sensor. It is included in the "Superior" Package.
  • Vehicle check-up: this consists in checking the pressure of the tires fitted and the spare wheel, visually checking the windows, wipers, checking the efficiency of the lighting systems, checking the horn, checking the level of fluids – engine oil, coolant and wiper water – and in verifying the expiration of the inspection. It is included in the "Superior" Package and in the "Easy" Package.
  • Seasonal storage: this consists in the storage of tires requested through the selected dealer and also includes fitting, dismounting, wheel balancing and TPMS sensor reset. It is included in the PIRELLI Care™ Packages With Tires if the PIRELLI Care™ Customer decides to purchase 2 sets of Tires with different seasonality. Currently it can only be selected in conjunction with the purchase of one of the PIRELLI Care™ Packages With Tires. The PIRELLI Care™ Customer may, at any time, request the return of the tires left in storage.
  • Tire Warranty Extension: this consists in the repair and/or replacement (in case the repair is not possible) of the Tires purchased with a PIRELLI Care™ Package With Tires, without additional costs, in case of damage due to an accidental event, occurred until expiry of the payment plan of the PIRELLI Care™ Package With Tires purchased. The maximum number of interventions offered will be equal to the number of Tires included in the Pirelli Care™ Package With Tires purchased. It can be selected as an Additional Service.
  • TPMS Sensor Reset: this consists in resetting the tire pressure warning light after fitting or after the warning light on the dashboard turns on.
  • Car sanitization: this consists of the internal sanitization of the passenger compartment in order to reduce bad smells, viruses, bacteria, and dust mites. It is included in the "Superior" Package and in the "Easy" Package.
  • o Roadside assistance and emergency service: this is a service provided by Europ Assistance Vai S.p.A. on the entire European territory (with the exception of emergency breakdown service, valid only in Italy). The service is limited to the car registered by the PIRELLI Care™ Customer as part of the "Easy" Package, and on condition that the same is registered in Italy with Italian license plate, with a GVWR up to 3,500 kg. Detailed information is included in the description of the PIRELLI Care™ Easy Package
  • o Repairable Puncture Repair: this is a service performed regardless of the brand/model/size of the tire mounted on the car. It does not cover potential replacement with a new tire. It is included in the "Easy" Package.

Once the PIRELLI Care™ offer has been activated (through the Website or the App) it will be possible, solely via the App to:

  • make changes, where permitted, to the PIRELLI Care™ Packages and/or Additional Services;
  • add one or more vehicles to an account already created;
  • request an appointment at the selected dealer and receive notifications of confirmation/modification of the appointment time and date;
  • receive notifications on the provision of the requested services and provide feedback on the quality of the service received;
  • view the driving style and the annual mileage declared at the time of purchase of the PIRELLI Care™ Package; Pirelli reserves the right, directly or through its dealers, to check the km traveled with the Tires by the PIRELLI Care™ Customer (registration of the km of the car when it is at the point of sale);
  • modify the selected dealer, choosing one of those present on the Website and on the App;
  • update the payment method;
  • display the status of payments made;
  • contact PIRELLI Care™ customer service for support requests;
  • waive the provision of the services included in the PIRELLI Care™ Packages or included in the Additional Services of which you have not yet benefited and/or request their early termination.

Purchases can be made both on the Site and on the App.

Prices and payments

The debiting of the first Monthly Amount relative to the PIRELLI Care™ Packages With Tires takes place on the last day of the month following installation of the Tires and will continue for the months of duration of the relative PIRELLI Care™ Package With Tires.

The Debiting of the Monthly Amount for the Additional Services and/or the Easy Package Amount shall occur on the last day of the month following activation and shall continue until their termination, or deactivation by the PIRELLI Care™ Customer (see relevant paragraphs), or withdrawal by Pirelli.

The PIRELLI Care™ Customer shall pay only the Monthly Amount correlated to the PIRELLI Care™ Packages and/or the selected Additional Services and/or the Easy Package Amount in case of purchase of the PIRELLI Care™ "Easy" Package. The Monthly Amount for the purchase in installments of Tires includes the share relating to the contribution for disposal of the Tires (ELT) and VAT, which will be stated separately on the invoice. The Easy Package Amount is always inclusive of VAT, which will be stated separately on the invoice.

The duration of the PIRELLI Care™ Package With Tires will depend on the type of Tire purchased, on whether the purchase option for the second set of Tires has been selected, on the indication of the driving profile ("Eco", "Comfort" or "Sporty") and on the declaration of the average mileage traveled per year, made by the PIRELLI Care™ customer. On the basis of the aforementioned data, Pirelli will propose to the PIRELLI Care™ Customer, at the time of formulating the relative proposal, a period of duration of the relative PIRELLI Care™ Package With Tires. The duration of the PIRELLI Care™ Package With Tires coincides with the duration of the monthly payment plan.

The prices and/or features of the PIRELLI Care™ Packages or Additional Services for sale on the Website or on the App may be subject to change without notice.

For PIRELLI Care™ Packages With Tires, the aforementioned changes will only apply for purchases made after the date of the change.

For Additional Services and for the "Easy" PIRELLI Care™ Package, any changes may be made by Pirelli during the provision of Additional Services and/or the PIRELLI Care™ Package With Tires already purchased, with notice of at least 30 days, communicated to the PIRELLI Care™ Customer by email. The PIRELLI Care™ Customer may withdraw, without further charges, within 30 days following receipt of the aforementioned communication, through the procedure described in the general terms and conditions of sale and on the App.

If the Additional Service that is the subject of the communication consists in the storage of the tires, and the PIRELLI Care™ Customer has communicated withdrawal, the PIRELLI Care™ Customer shall collect the tires stored at the selected dealer within 30 days of sending the notice of withdrawal. If the PIRELLI Care™ Customer shall not proceed with collection by that date, PIRELLI will have the right to charge the additional costs incurred by it for storage of the tires until the actual collection date, and, after a further 30 days, from the date on which the PIRELLI Care™ Customer could have proceeded with withdrawal, it will also have the right to arrange for the disposal of the tires, at its own initiative but at the expense of the PIRELLI Care™ Customer, without any obligation to provide further communications.

Major credit cards and PayPal. Additional prepaid or rechargeable payment instruments are not permitted

The PIRELLI Care™ Customer will have to continue to pay the Monthly Amounts still due for the PIRELLI Care™ Packages With Tires.

Upon expiry of the payment plan of the selected PIRELLI Care™ Package With Tires, no other payment will be required from the PIRELLI Care™ Customer. The PIRELLI Care™ Customer will receive monthly charges only for the Additional Services and/or the PIRELLI Care™ “Easy” Package that are still active and will be able to make new purchases of PIRELLI Care™ Packages and Additional Services.

You can locate participating dealers on the Website (in the "View participating dealers on map" section) and on the App.

delivery of services

The services included in the purchased PIRELLI Care™ Packages and/or Additional Services will be provided through the dealer chosen by the PIRELLI Care™ Customer from those indicated in the appropriate section of the Website and/or the App.

Roadside assistance and emergency service, included in the PIRELLI Care™ "Easy" Package, is provided through Europ Assistance Vai S.p.A.

The services included in the PIRELLI Care™ Packages With Tires shall be provided at the time of fitting the purchased Tires (seasonal storage begins at the time of dismounting of the Tires for which storage is required and lasts for the duration of the payment plan provided for the relative PIRELLI Care™ Package With Tires, it also being understood that it will cease early if the PIRELLI Care™ Customer requests the early return of the stored set), except as specified below.

Vehicle check-up, complete wheel alignment and vehicle sanitization services, for "Superior" PIRELLI Care™ Package choices, and vehicle check-up and vehicle sanitization services, for "Easy" Package choices, may be repeated every time the PIRELLI Care™ Customer so requests, by booking a dedicated appointment through the App.

The extension of the warranty on the Tires may be requested at any time up to expiry of the payment plan of the PIRELLI Care™ Package with Tires purchased.

Puncture repair can be requested at any time during the validity of the "Easy" Package and can be repeated every time the PIRELLI Care™ Customer so requests, by booking a dedicated appointment through the App.

The roadside assistance and emergency service may be requested at any time during the validity of the "Easy" Package, by contacting Europ Assistance through the App.

Package management

The PIRELLI Care™ Customer can deactivate the selected Package and/or Additional Services at any time.

In case of deactivation of a PIRELLI Care™ Package With Tires, the PIRELLI Care™ Customer will have to make the immediate payment of a total amount equal to the Monthly Amounts not yet expired of the amount of the purchased Package ("Residual Amount"). This will be done by debiting the Residual Amount on the credit card communicated by the PIRELLI Care™ Customer or debiting the PayPal account for the purpose of billing the Monthly Amount on the last day of the month in which deactivation was requested.

In this case, the duration of the PIRELLI Care™ Package With Tires will cease with the payment of the Residual Amount and, if necessary, with the provision to the PIRELLI Care™ Customer, for collection, of any Tires in storage.

In case of deactivation of the Additional Services and/or the PIRELLI Care™ Package With Tires, the PIRELLI Care™ Customer will no longer be charged with effect from the month following that of deactivation. The PIRELLI Care™ Customer will always have the possibility to request the purchase of Additional Packages and Services in the future.

  • Driving style: the user must select a minimum of three (up to a maximum of four) from the eight available features relating to travel habits, which will result in a driving style (among 3 allowed options), which will allow Pirelli to formulate an offer consistent with the options selected by the user.
  • Kilometers traveled per year: the user will be asked to specify how many kilometers (in thousands) s/he intends to travel in a year, in order to allow Pirelli to formulate an offer consistent with what the user has declared.
  • Car license plate: the user will be asked for the vehicle's license plate when configuring the offer.

To purchase one of the Packages, becoming a PIRELLI Care™ Customer, the user will also be required to create a valid user profile by filling in the following mandatory fields, all of which are necessary to complete the process:

  • Email
  • Name and Surname
  • Password
  • Telephone no.
  • Date of birth
  • Tax Code or VAT number
  • Address (Street and number)
  • Zip code
  • City
  • Province
  • Country
  • Method of payment: the PIRELLI Care™ Customer is required to provide the information necessary for the correct purposes of billing the Monthly Amount and the Easy Package Amount. Once the details relating to the selected method of payment have been provided, the PIRELLI Care™ Customer is redirected to the respective web forms to confirm the payment data (card holder name, credit card number, expiration date).

The Consumer who intends to exercise the right of withdrawal shall complete the form in its entirety available via the following link and send it - within 14 (fourteen) days following the fitting of the Tires purchased with the PIRELLI Care™ offer - to PIRELLI, in one of the following ways:

  • email: support@pirellicare.com
  • by FAX: to the number 800.016.614
  • Registered letter with return receipt to the address:

Pirelli Tyre S.p.A.

c/o Contact Center

Viale Piero and Alberto Pirelli, 25 20126 – Milan or Certified Email Address: pirellityre.pecri@pec.pirelli.it

The Consumer will receive an email from PIRELLI confirming receipt of communication.

To request the fitting of the Tires and the provision of the services included in the PIRELLI Care™ Package With Tires purchased, the PIRELLI Care™ Customer shall select a dealer from among those indicated on the App to request an appointment. Within 30 (thirty) days from the date of confirmation of the purchase choice of the relative PIRELLI Care™ Package With Tires, the PIRELLI Care™ Customer shall select an appointment date (which may also be for a date after 30 days).

If the dealer does not respond to the PIRELLI Care™ Customer’s request, the PIRELLI Care™ Customer will be contacted by customer service which will propose a different dealer.

The PIRELLI Care™ Customer undertakes to come to the appointment at the date and time of appointment confirmed by PIRELLI.

It will be possible to make an appointment starting from the third (3rd) calendar day with respect to the date of confirmation of the purchase choices for a PIRELLI Care™ Package With Tires.

No, this is not possible.

It is possible to add other vehicles to an existing account (in the “Garage” section of the App), to purchase new PIRELLI Care™ Packages and Additional Services for said vehicle/s. PIRELLI Care™ Packages and Additional Services can only refer to the vehicle for which they were purchased and cannot be transferred to or used for any other vehicles added.

OVERVIEW OF PURCHASE AND WARRANTY OPTIONS

The extension of the warranty on Tires (hereinafter referred to as the “PIRELLI CARE™ Warranty”), offers the PIRELLI Care™ Customer the possibility to request, at no additional cost, the repair and/or replacement (in the event that repair is not possible) of the Tires purchased with a PIRELLI Care™ Package With Tires, in the event of damage due to an accidental event, occurring up to the expiry of the payment plan of the PIRELLI Care™ Package With Tires purchased. It is specified that the maximum number of interventions offered by the PIRELLI Care™ Warranty shall be equal to the number of Tires included in the PIRELLI Care™ Package With Tires purchased.

The PIRELLI Care™ Warranty starts from the first installation and has the same duration as the PIRELLI Care™ Package with Tires purchased.

The request to use the PIRELLI Care™ Warranty must be made by the PIRELLI Care™ Customer, as indicated in the App.

The PIRELLI Care™ Warranty covers the repair or replacement of the Tires (if the repair is not possible) purchased with one of the PIRELLI Care™ Packages with Tires.

The puncture repair service refers to the repair of punctured tires, as long as the damage is repairable, and does not include the replacement of the tires. It is correlated to the purchase of a PIRELLI Care™ "Easy" Package and is provided regardless of the brand model/size of the tire mounted on the car.

If the PIRELLI Care™ Customer exercises - when purchasing the PIRELLI Care™ Package With Tires - the option to purchase an additional set of Tires with different seasonality and requests the fitting of the second set of Tires within the expiry of the payment plan relating to the first set, or within 24 months from the fitting of the first set, if the payment plan relating to the first set expires afterwards, the PIRELLI Care™ Customer will receive two separate invoices for the same amount (the amount of which will have been defined taking into account the total value of both sets of Tires):

  • the first following the fitting of the first set of Tires;
  • the second following the fitting of the second set of Tires.

In the event that the PIRELLI Care™ Customer requests the fitting of the second set of Tires within the expiry of the payment plan for the first set, or within 24 months from the fitting of the first set, if the payment plan for the first set expires afterwards, the PIRELLI Care™ Customer will have to pay, in addition to the amount of the first invoice, also the amount of the second invoice. Payment of the amounts of the second invoice will begin following expiry of the last installment of the first invoice.

If the PIRELLI Care™ Customer does not request the fitting of the second set of Tires by the expiry of the payment plan for the first set, or within 24 months from the fitting of the first set, if the payment plan relating to the first set expires subsequently, after having exercised - when purchasing the Package - the option to purchase an additional set of Tires with different seasonality, the right to purchase the second set (at the price set at the time of purchase of the Package) will expire and in this case, the second invoice will not be issued. The PIRELLI Care™ Customer shall be required to pay the amounts still due relating to the first invoice, without changes.

The PIRELLI Care™ Customer may at any time request the return of the Tires left in storage. With the return, the storage obligation towards the PIRELLI Care™ Customer ceases, and the latter will not have the right to request reactivation of the storage, but will still be required to pay the Residual Amount, which can be paid in installments.

In the event that the PIRELLI Care™ Customer has previously purchased a PIRELLI Care™ Package With Tires with only one set of Tires and as long as the payment plan is still active, it is possible to add another set of Tires of different seasonality, to be fitted within 8 months from purchase.

In case of failure to fit within the aforementioned term, the PIRELLI Care™ Customer will not be bound to the subsequent purchase.

The accessory services described in the PIRELLI Care™ Package already purchased with the addition of the Seasonal Deposit will be applied to the second set of Tires. If the PIRELLI Care™ Customer has already purchased the Seasonal Deposit as the Additional Service, it will no longer be required pay the relative amount from the moment the new monthly charge is received.

The new monthly charge for the new set of tires is calculated based on the driving preferences and the type of the PIRELLI Care™ Package With Tires previously indicated, and on the tires chosen by the PIRELLI Care™ Customer in such a way that the duration of the payment plan extends up to a maximum of 48 months.

The new monthly charge will start after the PIRELLI Care™ Customer has carried out the fitting of the second set and in any case, after the expiry of the charges relating to the first payment plan.

In the event that the PIRELLI Care™ Customer does not request the fitting of the second (additional) set of Tires within 8 months of purchase, the PIRELLI Care™ Customer will not be bound by said purchase and the second invoice will not be issued. The PIRELLI Care™ Customer shall be required to pay the amounts still due relating to the first invoice, without changes.

Tire information

Yes, you can buy Tires of any size.

To request the fitting of the Tires and the provision of the services included in the PIRELLI Care™ Package With Tires purchased, the PIRELLI Care™ Customer shall select a dealer from among those indicated on the App to request an appointment. Within 30 (thirty) days from the date of confirmation of the purchase choice of the relative PIRELLI Care™ Package With Tires, the PIRELLI Care™ Customer shall select an appointment date (which may also be for a date after 30 days).

If the dealer does not respond to the PIRELLI Care™ Customer’s request, the PIRELLI Care™ Customer will be contacted by customer service which will propose a different dealer.

The PIRELLI Care™ Customer undertakes to come to the appointment at the date and time of appointment confirmed by PIRELLI.

It will be possible to make an appointment starting from the third (3rd) calendar day with respect to the date of confirmation of the purchase choices for a PIRELLI Care™ Package With Tires.

To request the inspection of one or more Tires purchased with the PIRELLI Care™ offer, it is necessary to complete the form in its entirety available via the following link and send it to the following email address support@pirellicare.com.

After sending the form, a generic appointment can be requested at a Dealer via the App, in order to verify the presence of defects or non-conformities in the Tire(s) subject to the inspection request.

* No charges until the last day of the second calendar month following the day of activation. If you do not want to continue, you can deactivate the package from the app within this day to avoid being charged.

** Cars with Italian number plates and registered in Italy, with a limit of 3,500 kg fully loaded for the roadside assistance service

Do you have further questions?
Write us at support@pirellicare.com and you will be contacted by one of our experts.